Company Description Hotel Essence is a hospitality company based in, Vellore, Tamil Nadu, India, serving guests visiting the historic city and surrounding region. The hotel focuses on providing a comfortable, welcoming workplace for both business and leisure travelers.

Team members are encouraged to contribute to a guest-first culture that values professionalism, reliability, and service excellence. Working at Hotel Essence offers exposure to a dynamic front office environment and opportunities to build a career in hospitality.

Role Description The Front Office Executive is a full-time, in office role located in Vellore, responsible for managing day-to-day guest interactions at the reception and lobby area. This role includes greeting and checking in guests, handling reservations and cancellations, managing room allocations, and responding to phone and in-person inquiries.

The Front Office Executive maintains accurate records, processes payments, coordinates with housekeeping and other departments, and ensures that guests receive prompt, courteous support throughout their stay. The role also involves handling basic administrative tasks, resolving guest issues professionally,



and upholding hotel essence standards for appearance, conduct, and service quality.

Qualifications

- Candidates should possess strong Customer Service and Front Office skills, with a focus on creating positive guest experiences.
- Candidates should possess excellent Communication and Interpersonal Skills to interact effectively with guests, colleagues, and management.
- Candidates should possess Receptionist Duties capabilities, including managing calls, check-in/check-out processes, and reservation handling.
- Previous experience in hotel front office, reception, or hospitality operations is beneficial.
- Basic computer literacy and familiarity with hotel booking or property management systems are an advantage.
- Ability to remain calm under pressure, handle multiple tasks, and work in rotating shifts, including weekends and holidays, as required.
- Professional appearance, punctuality, integrity, and a willingness to learn and follow standard operating procedures.
- A diploma or degree in hospitality management, business, or a related field is preferred but not mandatory when accompanied by relevant experience.

📌 Front Office Executive (Vellore)
🏢 hotel essence
📍 Vellore