Experience : 1.00 + years

Salary : INR 1000000-1200000 / year (based on experience)

Expected Notice Period : 15 Days

Shift : (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type : Office ()

Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: A patented agentic AI platform)

**(*Note: This is a requirement for one of Uplers' client - A patented agentic AI platform)

**What do you need for this opportunity?

Must have skills required: Agentic AI, Experience with LLMs, designing conversational flows, Experience with voice technologies, Google Cloud, implementing enterprise conversational AI solutions., JavaScript and Node.js, or Microsoft Azure., Prompt Engineering for conversational AI, voice and chat channels., AWS, Python A patented agentic AI platform is Looking for: Forward Deployed Engineer**** Location : Bangalore

Department: Engineering

Travel : As required for customer engagements

Role Summary: We are looking for a hands-on Forward Deployed Engineer with experience in Conversational AI Platform Engineer with experience implementing, configuring, testing, and optimizing enterprise voice bots and chatbots using leading conversational AI platforms.

You will work closely with AM engineering teams and customers to design, develop, and deploy voice bots and chatbots for customer service use cases using Aumne. Al''s Service Lifecycle Management (SLM) platform.

In this role, you will build conversational experiences across voice and chat channels, develop workflows, integrate enterprise systems, and support solutions from development through production deployment. You will also work with existing customer service technologies including IVR systems, conversational platforms, APIs, and enterprise applications to help transform legacy customer experiences into modern AI-driven voice and digital services.

Important: Please note that candidates currently employed directly by Yellow.ai are not eligible for this role.

Key Responsibilities:

- Design, configure, test, and optimize enterprise voice bots and chatbots for customer service use cases.
- Analyze existing conversational bot configurations and migrate or reconfigure them on newer conversational AI platform versions.
- Build conversational experiences across voice, web chat, messaging, and digital interaction channels.
- Design conversational flows, intents, entities, prompts, dialogue logic, context handling,



fallback behavior, and human-agent escalation paths.
- Configure integrations between conversational AI platforms and enterprise systems including CRMS, databases, authentication services, and business applications.
- Build and consume REST APIs, webhooks, and event-driven integrations. Configure Speech-to-Text (STT), Text-to-Speech (TTS), IVR, and telephony capabilities where required.
- Participate in customer discovery sessions to understand business requirements and existing bot implementations.
- Translate customer requirements into conversational AI platform configurations and working customer solutions.
- Support testing, UAT, deployment, troubleshooting, and post-production stabilization.
- Document conversational flows, platform configurations, API integrations, and implementation decisions.
- Collaborate with internal engineering teams to improve reusable implementation assets and best practices.
- Support LLM-based conversational enhancements and AI-assisted features where applicable.

Required Skills & Qualifications:

- 1-3 years of hands-on experience implementing enterprise conversational AI solutions.
- Hands-on experience with at least one enterprise conversational AI platform such as:
- Yellow.ai
- Kore.ai
- Freshworks
- FreshBots
- Dialogflow CX
- Amazon Lex
- Microsoft Copilot Studio
- or similar conversational AI platforms.
- Strong experience designing conversational flows across voice and chat
- channels.
- Good understanding of:
- Intents
- Entities
- Utterances
- Context Management
- Dialogue Flows
- Slot Filling
- Fallback Handling
- Human-Agent Escalation
- Hands-on experience in Prompt Engineering for conversational AI use cases, including designing, testing, and optimizing prompts to improve conversation quality and AI responses.
- Experience with voice technologies including:

○ Speech-to-Text (STT)
- Text-to-Speech (TTS)
- IVR

○ Telephony
- Working knowledge of JavaScript and Node.js.
- Experience developing and consuming REST APIs and Webhooks.



Experience integrating conversational AI platforms with enterprise
- systems.
- Experience working with SQL and/or NoSQL databases.
- Experience with at least one cloud platform such as AWS, Google Cloud, or Microsoft Azure.
- Experience working directly with customers to understand business requirements and deliver implementation solutions.
- Strong analytical, troubleshooting, communication, collaboration, and problem-solving skills.

Good to Have

- Python programming.
- Prompt Engineering.
- Experience working with LLMs.
- Retrieval-Augmented Generation (RAG).
- Vector Databases.
- Agentic AI concepts.
- LangChain or LangGraph.
- AI Agents and workflow automation.
- CI/CD and Git.

What Success Looks Like :

- Independently implement and deliver enterprise conversational AI solutions using modern conversational AI platforms.
- Successfully migrate and enhance existing conversational bots based on customer requirements.
- Build reliable integrations between conversational AI platforms and enterprise applications.
- Deliver intuitive voice and chat experiences that improve customer interactions.
- Effectively troubleshoot conversational platform, integration, and production issues.
- Contribute reusable conversational components, templates, and implementation best practices that strengthen Aumne.Al''s Service Lifecycle Management (SLM) platform.
- Continuously expand expertise in conversational AI platforms, customer experience automation, and emerging AI capabilities.

How to apply for this opportunity?

- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work workplace, and an prospect to take your career to the next level, don't hesitate to apply today. We are waiting for you!

📌 Forward Deployed Engineer (Onsite - Bangalore) (Bengaluru)
🏢 Uplers
📍 Bengaluru