Key Responsibilities

- Customer Interaction & Account Handling
- Visit delinquent / pre-delinquent customers and inform them about overdue payments.
- Negotiate and obtain promise-to-pay commitments.
- Address customer queries related to products or services.
- Identify and understand reasons for default through effective interaction.
- Field Execution & CRM Updates
- Capture customer interaction details and update records in the collections CRM.
- Maintain accurate documentation of field visits and recovery progress.
- Quality, Targets & Productivity
- Achieve or exceed assigned recovery targets consistently.
- Maintain high productivity and efficiency benchmarks on a real-time basis.
- Follow compliance and quality guidelines during all customer interactions.
- Team & Performance Contribution




- Demonstrate solid team collaboration and coordination with internal stakeholders.
- Contribute to the unit’s overall collections productivity and efficiency benchmarks.

Key Skills and Attributes

- Strong communication and negotiation skills.
- Ability to handle field pressure and challenging customer interactions.
- Target-driven with a high-performance mindset.
- Proven experience in collections / tele-sales / service roles preferred.

Eligibility Criteria

- DRA certification is mandatory
- Prior experience in collections / field collections / tele-collections roles.

📌 Field Collection Officer (FCO) (India)
🏢 NBFC
📍 India