- The Domestic Operations Executive manages travel arrangements within India, from query handling and itinerary planning to hotel bookings, coordination with suppliers, and day-to-day operational execution.
- This role ensures that clients receive smooth, well-organized, and memorable travel services across domestic destinations, aligned with their requirements and expectations.
Role Overview:
- As a key member of the Domestic Operations team, the Domestic Operations Executive manages end-to-end travel arrangements within India.
- The role involves coordinating with hotels, suppliers, and internal teams to deliver well-planned and customized itineraries.
- This position plays an important role in ensuring smooth execution of services, enhancing client satisfaction, and contributing to the companys growth and reputation for operational excellence.
Key Responsibilities:
1.
Hotel
Bookings
- Handling hotel bookings for domestic clients.
- Ensuring timely and accurate reservations with proper confirmations.
2.
Package
Designing
- Creating leisure travel packages for domestic itineraries.
- Customizing travel plans based on client needs and budget.
3. Coordination
- Working closely with hotels, agents, and other suppliers to ensure seamless service delivery.
- Addressing and resolving operational issues promptly to avoid service disruption.
4. Negotiation
- Negotiating rates and inclusions with hotels and vendors.
- Securing competitive pricing while maintaining service quality.
5.
Query
Management
- Responding to client and agent queries within agreed turnaround times.
- Sharing proposals, itineraries, and updates as required.
6.
Operations
Management
- Managing end-to-end booking processes, including confirmations and follow-ups.
- Coordinating with suppliers and clients to ensure all arrangements are executed smoothly.
Education
- Bachelor's or Master's degree in Travel and Tourism or related field.
Skills and Competencies:
- Attention to Detail: Ensures accuracy in itinerary preparation, bookings, and travel documents to avoid errors and enhance client satisfaction.
- Customer-Centric Mindset: Demonstrates a robust commitment to meeting client needs, anticipating preferences, and creating positive travel experiences.
- Time Management: Balances multiple tasks and deadlines efficiently to deliver timely responses and ensure smooth trip execution.
- Adaptability: Quickly adjusts to changes in client requests, booking availability, or logistical challenges to maintain a high standard of service.
Work Environment and Schedule:
- This is an on-site position based in Mumbai, with a 6-day work week.
- Flexibility for occasional client interactions outside standard hours may be required.