Key Responsibilities Monitor customer accounts to identify overdue payments Contact customers via phone, email, or written communication to collect outstanding dues Negotiate payment plans and settlement options when required Maintain accurate records of customer interactions and payment status Follow up consistently on promised payments Escalate unresolved cases to senior management or legal teams when necessary Ensure compliance with company policies and applicable laws Prepare daily/weekly collection reports Coordinate with sales, finance, and customer service teams to resolve billing issues
📌 Executive (Gurugram)
🏢 EXL
📍 Gurugram
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