Executive - Customer Engagement (DSF) (West Bengal)

Executive - Customer Engagement (DSF) (West Bengal)

10 Aug
|
Axis Max Life Insurance
|
West Bengal

10 Aug

Axis Max Life Insurance

West Bengal

Key Responsibilities:

Ü Maximize Applied to paid to meet business plan

Ü Hub Hold Cases resolution within TAT

Ü NFTR % Reduction

Ü MIS and Reports/Dashboards

Ü Follow-up for GO Actionable resolution

Ü Booking & Tracking of Medical reports

Ü Customer complaint resolution within TAT

Ü Maximize Persistency Collection

Ü Auto-pay Traction / ECS Registration

Ü POSV / Welcome Call

Ü Managing end to end operational process along with teams in the field & distribution leaders

Ü Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations.

Ü Managing dashboard for Quality of business

Ü Adoption of various digital initiatives among distribution

📌 Executive - Customer Engagement (DSF) (West Bengal)
🏢 Axis Max Life Insurance
📍 West Bengal

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