- Generate and process customer invoices accurately and within defined timelines.
- Manage accounts receivable activities, including payment follow-ups and collections.
- Monitor customer outstanding balances and maintain AR aging reports.
- Reconcile customer accounts and resolve billing and payment discrepancies.
- Record, verify, and allocate incoming customer payments.
- Handle approximately 100 customer bill payments and related transactions monthly.
- Coordinate with customers, sales teams, and internal stakeholders to resolve payment-related issues.
- Prepare monthly receivables, collection, and aging reports for management review.
- Process credit notes, debit notes, and account adjustments as required.
- Support month-end and year-end closing activities.
- Ensure compliance with company accounting policies and financial controls.
- Provide accounting handholding and functional support to internal teams on billing, receivables, and financial processes.
- Drive process improvements and maintain high levels of data accuracy.
Required Qualifications - Bachelor's Degree in Commerce, Accounting, Finance, or a related discipline.
- 4-6 years of experience in Accounts Receivable, Billing, Credit Control, or Finance Operations.
- Solid understanding of accounting principles and receivables management.
- Hands-on experience working with SAP (FI/AR modules preferred).
- Advanced proficiency in MS Excel, including:
- Pivot Tables
- VLOOKUP/XLOOKUP
- SUMIFS
- Data Validation
- Financial Reporting and Analysis - Excellent knowledge of customer account reconciliation processes.
- Strong communication, negotiation, and stakeholder management skills.
- High attention to detail and analytical thinking.
Preferred Skills - Strong SAP transaction management and report extraction capabilities.
- Ability to provide accounting guidance and handholding support to cross-functional teams.
- Experience in B2B collections and customer account management.
- Knowledge of GST and invoicing compliance requirements.
- Good problem-solving and process improvement mindset.
Key Performance
Indicators (KPIs) - Timely collection of outstanding receivables.
- Reduction in overdue accounts and aging balances.
- Accuracy of customer account reconciliations.
- Timely closure of customer queries and disputes.
- SAP transaction accuracy and reporting effectiveness.
- Quality and accuracy of financial reports generated through Excel and SAP