Escalation Manager (Bengaluru)

Escalation Manager (Bengaluru)

10 Aug
|
Square Yards
|
Bengaluru

10 Aug

Square Yards

Bengaluru

Roles and Responsibilities :

- Manage customer escalations in a timely and skilled manner to resolve issues efficiently.

- Coordinate with internal teams to investigate and resolve complex customer complaints.

- Develop and maintain effective communication strategies to keep customers informed about issue resolution progress.

- Analyze data to identify trends and areas for improvement in the escalation process.

Job Requirements :

- 1-3 years of experience in BPO/Call Centre environment, preferably in an Escalation Manager role.

- Strong understanding of complaint handling procedures and regulations (e.g. NBFC).

- Excellent customer service skills with ability to handle high-pressure situations calmly.

- Proficiency in using technology such as CRM software for tracking and managing escalations.

📌 Escalation Manager (Bengaluru)
🏢 Square Yards
📍 Bengaluru

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