About the Opportunity :

Our client is looking to hire a senior Engineering &

- Technology Leader to build and lead the technology organisation for a rapidly evolving retail business.

The role will be responsible for strengthening the company's technology architecture and engineering capabilities across customer experience, CRM, retail stores, e-commerce, enterprise systems, data and infrastructure.

The ideal candidate will have robust experience in retail technology, with a demonstrated track record of building CRM/customer technology platforms and leading large-scale engineering teams and technology transformation.

This is a hands-on strategic technology leadership role for someone who understands both retail business processes and modern technology architecture.

What You Will Own :

- Define and execute the overall technology and engineering roadmap aligned with business and retail priorities.
- Build, scale and lead the engineering organisation across multiple technology functions.
- Build / scale CRM and customer technology platforms covering customer acquisition, engagement, loyalty, retention and personalised experiences.
- Develop technology capabilities connecting offline stores, e-commerce and customer journeys.
- Lead architecture and implementation of key retail technology systems including :
- CRM &
- Loyalty
- POS / Store Technology
- E-commerce platforms
- OMS / Order Management
- ERP / Enterprise Applications
- Inventory &
- Warehouse Technology

7.

Supply Chain

Technology

8.

Customer

Data / Analytics platforms

9.

Marketing





Technology

- Payment & integration platforms
- Drive omnichannel technology initiatives to create a seamless customer experience across physical stores and digital channels.
- Build robust APIs, integrations and technology infrastructure connecting multiple retail systems.
- Own cloud infrastructure, DevOps, reliability, scalability, cybersecurity and technology governance.
- Establish strong engineering practices around architecture, development, testing, deployment and system reliability.
- Use technology and data to improve customer lifetime value, retention, personalisation and retail productivity.
- Partner closely with business, product, marketing, operations, supply chain and finance leadership.
- Evaluate and manage technology vendors, platforms and strategic technology partners.
- Drive technology modernisation, automation and reduction of legacy dependencies.
- Build a high-performing engineering culture with strong technical leadership and execution discipline.

Key Requirement CRM &

- Customer Technology :
- A strong track record of building CRM technology in a retail / consumer environment is critical.
- The candidate should have experience with some combination of :
- Customer 360 - CRM - Loyalty - Personalisation - Marketing Automation - Customer Analytics - Omnichannel Engagement.
- They should understand how technology can connect customer behaviour, transactions, stores, digital channels and marketing to create a unified customer experience.

📌 Engineering Leader - CRM Technology (India)
🏢 HR LOBBY
📍 India