We are hiring for Top MNC -Chennai & Mumbai

Work From Office

Should be flexible to work in all shifts including night shifts

Disputes , Cards (Chargeback and Disputes ) & AML

Designation-Delivery Manager & Senior Manager

Qualification- Any Graduates

Expereince - 12-20 Years of Expereince ony in US Banking process

Manager Disputes -

Credit Card/Debit Card-Non fraud / Fraud Note & AML , Chargeback- US Banking and Financial domain expert and Ability to manage team size of 100 + FTEs . Experience -12-20 Years Delivery Manager & Senior Manager

TEAM HANDLIG ON PAPERS MANDATORYONLY US AKING OPERATIIONS EXPERIENCE MADATORY

NP - Immediate to 60DaysFlexible to working night shifts

Skill

- Prior experience in Disputes, Credit Card operations and BFSI Support Services. Managing fragmented processes within the US banking domain
- Assess, Monitor and Mentor associates QA's, Trainers and Leads • Represent the operation in relevant internal and external client relationship meetings and groups • Prepare for and attend regular client, management and team meetings and contribute to them. • Act as a point of escalation for employee and client issues • Maintain employee connect at all levels • Focus on employees training and development • Running engagement and motivational programs for staff • Leading development plans for TLs and managers • Support to Line HR and utilize their expertise more from a people engagement and retention perspective • Ensure minimal staff attrition and high levels of engagement • Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance programs, practices and policies. • Briefs key stakeholders and management on business reviews, results, trends, studies, and initiatives,



and recommends courses of action.

AML -

- Highly motivated and detailoriented professional with a strong interest in AntiMoney Laundering (AML) and Financial Crime Compliance within the US regulatory environment.
- Demonstrates a clear understanding of US AML regulations, including the Bank Secrecy Act (BSA), AML requirements, and Suspicious Activity Report (SAR) expectations.
- Strong analytical skills with the ability to review transaction alerts, identify red flags, and assess potentially suspicious customer activity logically and consistently.
- Able to conduct initial investigations using transactional data, customer information, and publicly available sources, including adverse media, under defined procedures.
- Positive verbal and written communication skills, with the ability to document investigation findings clearly, accurately, and in line with regulatory and bank standards.
- Capable of working effectively in a structured, timesensitive environment while meeting productivity and quality expectations.
- Demonstrates integrity, professionalism, and a strong commitment to confidentiality, information security, and ethical conduct.
- Able to work independently on assigned alerts while also collaborating effectively within a team environment.

Shows flexibility and willingness to learn, adapt, and improve investigative skills through feedback, training, and quality reviews.
- Maintains high attention to detail and consistency while following standard operating procedures and compliance guidelines.
- Perform detailed analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products.

Interested candidates can share resume to snigdha@inspirationmanpower,co,in or whats app your resume to (phone hidden) or call snigdha@(phone hidden)

📌 Disputes | Chargeback | Credit & Debit Card| AML | Chennai & Mumbai
🏢 Inspiration Manpower Consultancy
📍 Chennai