SHL helps organisations assess, select, and develop the right people for the right roles using proven, science-based assessments, technologies, consulting services and benchmark data.
SHL is hiring a Senior Customer Support Specialist to join our Distributors team. The role will be based in Thames Ditton.
Key Accountabilities:
- Lead the monthly business reviews with each distributor (territories to be defined) using a defined process with set templates. Objective of the monthly review is to understand the current business situation, address open issues and proactively plan for growth.
- Sell and assist Distributor offices in selling SHL Solutions to achieve sales growth to agreed target levels and beyond
- Carry out strategic management and planning of some Distributor offices and their client relationships to embed SHLs products and services
- Actively seek and develop new streams of business within your Distributor region
- Meet with Distributors remotely and on some occasions face to face to gain an in-depth understanding of their business strategy
Experience:
- Successful sales/account management experience, including holding commercial negotiations within a blue-chip client base
- Proven ability to meet monthly, quarterly, and annual financial goals
- Experience of managing multiple commercial processes (new business sales and renewals), forecasting precisely, and identifying challenges to a positive commercial outcome
- Solid understanding of business concepts for corporations, as well as SHLs product portfolio
- Strong ethics for fulfilling service requests and keen interest in building relationships with executives
- The role on occasion is field base and global travel may be required