Role Summary A senior operations and transformation leader with 14+ years of experience across BPO, Finance & Accounting, managing large-scale global delivery teams of 1000+ FTEs.

Responsible for endtoend multitower service delivery, digital transformation, commercial governance, and strategic client partnership.

Key Requirements

- 14+ years in BPO operations, Finance & Accounting services (Automotive domain added advantage)
- 5+ years in senior leadership or directorlevel roles, leading large-scale global operations of 700+ FTEs.
- Solid experience in multitower delivery, governance, contract negotiations and operational excellence.
- Deep expertise in digital transformation, automation, AI, analytics, and ERP/platform modernization. SAP is preferred.
- Strong commercial acumen with a proven track record in managing RFP's, RFQ's, budgets, revenue, and profitability.
- Excellent executive-level stakeholder engagement, communication, and relationship management skills.
- Available to work in UK hours from Kochi Conduent office.

Key Responsibilities I. Strategic & Operational Leadership

- Define and execute operational strategy for global, multitower delivery aligned with organizational and client priorities.
- Oversee daytoday operations for 1000+ FTEs, ensuring performance stability, governance rigor, and seamless service delivery.
- Drive resource planning, workforce optimization, and operating model alignment across global locations.
- Act as senior escalation authority across operations, technology, HR, finance, and enabling functions.

II. Digital Transformation & Process Excellence

- Lead automation, AI, analytics,



and ERP modernization initiatives to enhance efficiency, accuracy, and cycle time.
- Develop and execute transformation roadmaps and standardized global operating models.
- Drive continuous improvement, process reengineering, and operational scalability across delivery centers.

III. Financial Governance & Commercial Management

- Own portfolio-level financial management including budgeting, forecasting, revenue assurance, and cost optimization.
- Ensure commercial discipline, profitability targets, and contractual compliance.
- Evaluate commercial models, contract modifications, and investment scenarios.

IV. Client Leadership & Business Growth

- Serve as executive-level partner to senior client stakeholders, presenting insights, performance narratives, and strategic recommendations.
- Lead QBRs/MBRs, governance councils, escalations, and contract or performance discussions.
- Support business development through solutioning, client presentations, and identifying upsell/expansion opportunities.

V. Talent Leadership & Organizational Development

- Provide leadership to 1000+ FTEs, driving capability building, succession planning, and talent development.
- Foster a highperformance culture focused on accountability, innovation, and continuous improvement.
- Mentor senior managers and emerging leaders to strengthen organizational depth.

Education

- Master's degree required (Finance, Accounting, Business, Operations, or related fields).
- CPA, CA or MBA from premium institutes preferred for advanced strategic and financial responsibilities.
- Certifications such as Lean, Six Sigma (Green Belt/Black Belt) are highly desirable.

📌 Director, Accounting Services (Kochi)
🏢 Conduent
📍 Kochi