Roles and Responsibilities :

- Provide technical support to end-users for desktop hardware and software issues.

- Troubleshoot and resolve LAN connectivity problems, including DHCP and DNS configuration.

- Perform onsite visits to diagnose and repair laptop-related issues, ensuring minimal downtime.

- Manage ticketing system to track and prioritize support requests.

Job Requirements :

- 2-5 years of experience in desktop support engineering or related field.

- Robust knowledge of laptop support, network support (LAN), troubleshooting techniques.

- Proficiency in configuring desktops/laptops with various operating systems (Windows).

- Familiarity with ticketing tools such as [insert specific tool names].

L1 Desktop Support Engineer should be comfortable with:

- Windows 10/11 troubleshooting

- Active Directory basics

- Microsoft Office/Microsoft 365 support

- Basic networking (IP, DNS, DHCP, ping)

- Printer and peripheral troubleshooting

- Ticketing tools (ServiceNow or similar)

- Password resets and user account management

- Understanding of SLA and incident management

📌 Desktop Support Engineer (Dadra)
🏢 Globtier Infotech
📍 Dadra