Key deliverables: 1. Respond promptly to customer inquiries via phone, email, and chat
- Troubleshoot and resolve technical issues with SaaS products
- Document interactions and resolutions accurately in CRM
- Provide product training and share feedback with development teams Role responsibilities: 1. Work effectively in a 24x7 night shift support workplace
- Collaborate with the support team to ensure customer satisfaction
- Continuously improve product knowledge and customer service skills
- Communicate clearly and professionally with customers across channels
📌 Customer Support Specialist (Bengaluru)
🏢 Maropost
📍 Bengaluru
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