Merchant Experience Advisor (Relationship Manager) | Mswipe Technologies

- Location: Juinagar & Bangalore

- Department: Helpdesk
- Position: Merchant Experience Advisor (Relationship Manager)
- Experience: 0–3 Years
- Industry Preference: Fintech / Banking / Payments

Job Responsibilities:

- Handle merchant queries through calls, emails & WhatsApp
- Resolve issues related to POS machines, transactions & settlements
- Conduct welcome calls and guide merchants on product usage
- Follow up on complaints and ensure timely resolution
- Educate merchants about offers and campaigns
- Promote additional services (Upselling/Cross-selling)
- Maintain records of customer interactions and resolutions

Required Skills:

- Valuable communication skills in English & Hindi / Kannada ,Hindi & English/ Tamil, Hindi & English
- Customer handling and problem-solving skills
- Ability to manage high call volumes
- Basic knowledge of POS, UPI & digital payments
- CRM/Ticketing system knowledge is an added advantage

Eligibility:

- Minimum 12th Pass
- Age below 35 years

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Support executive (Navi Mumbai)
🏢 Mswipe Technologies
📍 Navi Mumbai