Language Preference: Kannada/ Telegu / Tamil Other than Hindi & English
Job Responsibilities
- Handle merchant queries through calls, emails & WhatsApp
- Resolve issues related to POS machines, transactions & settlements
- Conduct welcome calls and guide merchants on product usage
- Follow up on complaints and ensure timely resolution
- Educate merchants about offers and campaigns
- Promote additional services (Upselling/Cross-selling)
- Maintain records of customer interactions and resolutions
Required Skills:
- Positive communication skills in English & Hindi
- Customer handling and problem-solving skills
- Ability to manage high call volumes
- Basic knowledge of POS, UPI & digital payments
- CRM/Ticketing system knowledge is an added advantage
Eligibility:
- Minimum 12th Pass
- Age below 35 years
Address- Mswipe Technologies Pvt. Ltd.Anthill IQ Workspace, Unit No-IQ - 9, 2nd Floor, 60/A, Pinnacle PVR, Vasant Business Centre, Kodigehalli Bellary Road, Hebbal, Near Brigade Opus Commercial Centre, Bengaluru - 560092, Karnataka
Pay: ₹19,000.00 - ₹22,000.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Customer Support Executive (Bengaluru)
🏢 Mswipe Technologies
📍 Bengaluru
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