We are hiring experienced Customer Support Executives for our US International Voice Process. The ideal candidate should have prior experience in handling international customer service calls, excellent communication skills, and a customer-first approach to resolving queries effectively.

Key Responsibilities

- Handle inbound and outbound customer interactions via voice.
- Resolve customer queries, complaints, and service requests with accuracy and professionalism.
- Deliver an exceptional customer experience while adhering to quality standards.
- Maintain complete and accurate customer records in CRM systems.
- Achieve key performance metrics such as CSAT, Quality, AHT, and Productivity.
- Escalate unresolved issues to the appropriate teams when required.
- Follow company policies, compliance guidelines, and process documentation.
- Build positive customer relationships through effective communication.

Candidate Profile




- Minimum 1 year of experience in an International Voice Process (US Customer Support).
- Any Graduate or Undergraduate
- Excellent verbal and written English communication skills.
- Strong customer handling and problem-solving abilities.
- Comfortable working in US rotational shifts.
- Basic computer skills and experience with CRM tools.
- Immediate Joiners preferred.

What We Offer
- Salary up to 4.5 LPA.
- 5-day working week.
- Fixed weekly offs (as per business requirements).
- Growth opportunities opportunities.
- Professional work environment.
- Learning and development programs.
- Employee engagement activities.

Contact for further details: HR Anshul - (phone hidden) , (phone hidden)

📌 Customer Support Executive || International Voice Process || Gurgaon (Delhi)
🏢 WSNE Consulting
📍 Delhi