- Respond to customer cases promptly and professionally.
- Daily activation of recent customer and existing customer orders
- Provide escalation support to external and internal
- Identify opportunities for process improvements and ensure these initiatives are carried through to completion.
Additional Responsibilities (Once up to speed):
- Track and report metrics
Qualifications:
- Experience in customer support or a related field.
- Experience with Cisco or a similar technology services organization.
- Strong organizational and communication skills.
- Ability to manage multiple priorities and work with cross-functional teams.
- Experience leading or training others.
📌 Customer Support Executive (Bengaluru)
🏢 IonIdea
📍 Bengaluru
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