The ideal candidate will handle inbound and outbound calls, resolve customer concerns, monitor marketplace orders, and coordinate with internal teams for timely issue resolution.
Key Responsibilities
- Handle outbound customer calls and Chats professionally.
- Respond to customer queries via calls, emails, chat, and marketplace support portals.
- Resolve customer concerns related to orders, deliveries, returns, exchanges, cancellations, and refunds.
- Monitor marketplace platforms daily for customer complaints, order issues, refund requests, and return cases.
- Coordinate with Operations, Logistics, Finance, and Marketplace teams to ensure timely resolution of customer issues.
- Track and follow up on pending customer cases until closure.
- Maintain accurate records of customer interactions and support tickets.
- Identify recurring customer issues and recommend process improvements.
- Deliver a positive and consistent brand experience across all customer touchpoints.
📌 Customer Support Executive (Gurugram)
🏢 Idam Natural Wellness
📍 Gurugram
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