Key Responsibilities:

- Manage incoming phone calls

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Follow communication procedures, guidelines and policies

- Take the extra mile to Delight customers

Skills & Requirements:

Essential

- 0 - 3 years of experience in tele-calling, customer service

- Good spoken English; Hindi fluency is an advantage.

- Robust persuasion skills with professional communication.

Personality Traits

- Confident, patient, and customer-friendly.

- Consistent performer with ability to handle objections.

- Organized, disciplined, and target-oriented.

📌 Customer Support Executive - Hindi (Bengaluru)
🏢 Ample Technologies
📍 Bengaluru