Key Responsibilities: Manage and maintain relationships with Enterprise, Government, and Education sector clients. Communicate with customers regarding our managed services, including Zoho, Dcare, AMC, and SLA offerings. Understand customer requirements and recommend suitable service solutions.

Handle client inquiries, service requests, and escalations in a timely manner. Coordinate with the Sales and Technical Support teams to ensure seamless service delivery. Follow up with customers for service renewals, AMC renewals, and contract extensions.

Schedule product demonstrations and meetings with prospective and existing clients when required. Maintain accurate customer records and update activities in Zoho CRM. Ensure high customer satisfaction by providing prompt and qualified support.

Build long-term relationships with clients to encourage repeat business and renewals. Prepare quotations, proposals, and service-related documentation as required. Stay updated on the company's products and services to effectively communicate value to customers.

📌 Customer Support Executive (Chennai)
🏢 Datalogics India
📍 Chennai