Company Description ADIEXIM is a healthcare-focused brand dedicated to delivering high-quality, science-driven pharmaceutical solutions that support better health outcomes. The organization emphasizes safety, precision, and strict regulatory compliance across all operations.

With a strong base in research and quality manufacturing, ADIEXIM works to ensure reliability and consistency in its products. The company aims to build long-term trust with healthcare professionals and global partners through integrity, innovation, and service excellence.

Role Description The Customer Support Executive role at ADIEXIM is a full-time, on-site position based in Nagpur. In this role, the individual will respond to customer inquiries via phone, email, and online channels, ensuring timely and accurate resolution of issues related to pharmaceutical products and services.

Daily responsibilities include logging and tracking support requests, troubleshooting basic technical or product-related problems, and escalating complex cases to relevant internal teams. The role also involves maintaining customer records, monitoring satisfaction levels, providing product and service information, and sharing feedback from customers to help improve processes and service quality. Collaboration with sales, operations,



and technical teams is expected to deliver consistent, professional support and uphold the company’s service standards.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills to manage inquiries and resolve issues professionally.
- Candidates should possess Customer Satisfaction and Online Support skills to handle digital communication channels and maintain high service quality.
- Candidates should possess Technical Support skills to understand and troubleshoot basic product or system-related queries.
- Candidates should have clear verbal and written communication skills, with the ability to explain information in a structured, empathetic manner.
- Candidates should demonstrate problem-solving abilities, attention to detail, and a customer-centric approach.
- Candidates should be comfortable working in office in Nagpur, with basic proficiency in using CRM tools, ticketing systems, and office software.
- A diploma or degree in any discipline, preferably in business, healthcare, or a related field, and prior experience in customer support or the pharmaceutical/healthcare sector is an advantage.

📌 Customer Support Executive (Nagpur)
🏢 Adiexim
📍 Nagpur