• Responds to customers queries via chats and emails.

- Resolves customer complaints and issues efficiently.
- Troubleshoots technical problems and provides solutions.
- Ensures customer satisfaction and provides professional customer support.
- Properly escalates unresolved issues to appropriate internal teams.
- Provides accurate information about products and services.

Required

Candidate profile • Candidate's college education is not mandatory.

- Should be able to handle multiple chats.
- Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities.
- Should have a typing speed which is in the range of 25-30 words per minute.
- Proficiency with chat software is an added advantage.
- Should be willing to join immediately or have a noticed period of less than 15 days.
- Should be willing to work in any shift (Working hours 10 [9 hours of scheduled work with 1 hour break]).




- Should be able to do work from office/work from home.
- Should own a laptop & wired Broadband connection* Soft Skills • Should maintain transparent and effective English communication with customers (Written).
- Needsto demonstrate patience, especially during challenging situations.
- Should be adaptable to different customer needs and scenarios.
- Should be good at reading and understanding information accurately.
- Needs to pay attention to customers concerns and needs.
- Needsto possess excellent customer interaction skills.
- Basic PC Keyboarding skills, Basic knowledge of MS Excel, computer shortcuts.
- Needsto be friendly, empathetic, and courteous in all chats with customers. Rotational shift (General, afternoon, night) (Work from office)

📌 Customer Support Associate (Chennai)
🏢 Live Connections
📍 Chennai