1. Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)
2. Installing & configuring computer systems
3. Diagnose hardware & Networking faults
4. Configuring & maintaining Outlook
5. Troubleshooting & providing resolution to problems
6. Knowledge of Windows operating system & other general desktop support issues 7. Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts
7. Knowledge of Crimping & Punching
8. Install Antivirus Server
9. Provide Remote Support
10. Maintain Antivirus Back up
11. Daily, weekly & Monthly Back up
12. Ability to handle clients professionally during all interfaces
13.
Log & keep records of Customer queries
14. Log calls with Service providers
15. Maintain Service Installation Reports
Software skills 1.Windows operating system (server/desktop)
2.mail applications
3.Firewall & router commands.
4.Antivirus setup
1. Basic Knowledge of MS office 365 and Teams setup and troubleshooting
Soft Skills Client Interaction Positive Communication Skills Dressing Etiquettes Proper follow-ups and maintaining up to date reports Experience: 1 to 2 years of experience