As we continue to grow, we are looking for a passionate and customer-focused Customer Success Manager I to deliver exceptional client experiences, drive engagement, and build long-term customer relationships.
Responsibilities:
- Own engagement for a portfolio of 15-20 client accounts.
- Build and nurture robust relationships with L1 stakeholders.
- Plan and execute webinars, programs, and campaigns to drive overall engagement.
- Analyze account data, create reports, and share timely updates with stakeholders.
- Be willing and able to travel as required for client engagement.
- Identify and report red flags promptly to the relevant teams.
- Collaborate closely with cross-functional teams to ensure smooth delivery
Requirements:
- Graduation or Post-Graduation in any discipline.
Educational background in Psychology will be an added advantage.
- Basic proficiency in MS Excel, PowerPoint, and Google Sheets.
- Strong prioritization and time management skills.
- Communicate and write clearly and confidently (proficiency in Telugu preferred).
- Have good presentation and planning skills.
- Can handle rejection constructively and stay motivated.
- Have a basic understanding of psychology and human behaviour.
- Are curious about clients' businesses - what they do and what's happening in their organization.
- Are hungry for personal growth and believe in mutual success - "client win is my win".