Roles & Responsibilities Account Strategy What you will do Develop and execute strategic account plans with explicit goals, growth objectives, and success metrics. Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities. Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities. Forecast and track key account metrics, including revenue, retention, and satisfaction.
Relationship Building
Build deep, trusted partnerships with senior stakeholders across top accounts. Proactively engage to understand evolving business needs and strategic priorities. Strengthen credibility through insight-driven recommendations and consistent follow-through.
Revenue Generation
Identify and execute upselling and cross-selling opportunities to drive account expansion.
Lead contract negotiations to maximize revenue, profitability, and long-term value. Partner with leadership to shape commercial strategy and account growth plans.
Customer Success
Guide clients through their journey from activation to adoption, growth, and advocacy. Monitor account health and address risks proactively. Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.
Market Intelligence
Stay informed on industry trends, competitor movements, and customer insights. Leverage market data to refine account strategies and uncover growth opportunities.