Pando (www.pando.ai) is pioneering the future of autonomous logistics with innovative AI capabilities. Trusted by Fortune 500 enterprises with global customers across North America, Europe, and Asia Pacific regions, we are leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering Autonomous Supply Chain®. We have been recognized by Gartner for our transportation management capabilities, by the World Economic Forum (WEF) as a Technology Pioneer, by G2 as a Market Leader in Freight Management, and named one of the fastest-growing technology companies by Deloitte.

Why Pando? We are one of the fastest growing companies reimagining supply chain and logistics for Manufacturers & Retailers scaling up globally. We are a growing team, unrelenting and enthusiastic about building outstanding products.

We have folks who are pragmatic, imaginative or a quirky combination of both. We yearn for purpose in our work & support each other to grow. Role We are seeking an experienced and analytical Customer Success Manager (CSM) to drive value realization, adoption, and growth for our North American clients.

Reporting to the Customer Success Lead, the CSM will act as a strategic advisor, ensuring customers achieve their business outcomes through Pando’s platform.

Key Responsibilities Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements





Use product usage data to identify adoption gaps and optimize value delivery

Own customer relationships across operational and executive levels

Create and execute success plans tied to customer goals and KPIs

Conduct regular business reviews, product roadmap discussions, and training sessions

Resolve issues by coordinating with Support & Technical teams

Identify upsell and expansion opportunities in partnership with Sales

Promote Customer Advocacy through case studies and reference programs

Ensure smooth renewals, invoicing, and collections

Share customer insights with internal teams to inform product development Requirements 2+ years of experience in Customer Success, Consulting, or Account Management roles

Prior experience with enterprise SaaS products (CSM experience preferred

Supply chain, logistics, or transportation domain experience is a must

Strong consulting background with an analytical and problem-solving mindset

Exceptional communication and relationship-building skills

Comfortable with data analysis, dashboards, and customer health metrics

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📌 Customer Success Consultant (Chennai)
🏢 Nexus Venture Partners
📍 Chennai