We are looking for a customer-focused and professional Customer Service Representative to assist customers by answering inquiries, resolving issues, and providing information about products and services. The ideal candidate has excellent communication skills, a positive attitude, and a commitment to delivering outstanding customer experiences.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person.
- Resolve customer complaints promptly and professionally.
- Provide accurate information about products, services, and company policies.
- Process orders, returns, refunds, and exchanges as required.
- Maintain detailed records of customer interactions in the CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Meet individual and team performance metrics, including response time and customer satisfaction.
- Stay up to date on company products, services, and procedures.
Required Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- 0–2 years of customer service experience (freshers may be considered).
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Basic computer proficiency and familiarity with Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work flexible shifts, including weekends or holidays if required.
Preferred Skills
- Experience with CRM software such as Salesforce, Zendesk, or Freshdesk.
- Strong listening and conflict-resolution abilities.
- Ability to remain calm and professional under pressure.
- Team-oriented mindset with a customer-first approach.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT)
- First Contact Resolution (FCR)
- Average Handling Time (AHT)
- Response and resolution time
- Quality assurance scores
- Attendance and adherence to schedule
Benefits
- Competitive salary
- Performance-based incentives
- Health insurance and paid leave (as applicable)
- Training and career development opportunities
- Supportive and collaborative work environment
Pay: ₹20,000.00 - ₹22,000.00 per month
Perks
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Service Representative (Whitefield)
🏢 SUPRIYA
📍 Whitefield
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