Company Description QSC SOLUTIONS helps businesses streamline communications through comprehensive Customer Life Cycle Management, integrating payment collection and related processes to keep customers engaged and satisfied. The company focuses on enabling organizations to transform the way they work and communicate both internally and with customers.

With the capability to start operations within 24 hours in the MPCG region, QSC SOLUTIONS is committed to making Central India as well-connected as major metro cities. The team addresses a wide range of business communication and management challenges, offering seamless solutions that drive growth and enhance customer interactions. QSC SOLUTIONS aims to create a paradigm shift in communication channels and processes that support sustainable business expansion.

Role Description The Customer Service Representative is a full-time, on-site role based in Indore. This role involves handling inbound and outbound customer interactions via phone, email, and chat, resolving inquiries, issues, and requests in a timely and professional manner. The representative will document all customer interactions, update records in the CRM system, and follow established processes to ensure consistent, high-quality service.





Responsibilities include maintaining a strong focus on customer satisfaction, escalating complex issues when necessary, and collaborating with internal teams to improve communication workflows. The role also involves providing feedback on recurring customer concerns, supporting continuous improvement initiatives, and adhering to company policies and performance standards.

Qualifications

- Demonstrated skills in Customer Service and Customer Support to manage inquiries, resolve issues, and maintain service quality.
- Ability to contribute to Customer Satisfaction and Customer Experience through clear communication, empathy, and problem-solving.
- Experience working as Customer Service Representatives or in similar customer-facing roles.
- Robust verbal and written communication skills in English; proficiency in local languages is an advantage.
- Comfort with using CRM systems, telephony tools, and basic office software.
- Ability to work on-site in Indore, manage time effectively, and handle a high volume of interactions.
- Attention to detail, reliability, and a collaborative mindset to work with cross-functional teams.
- Prior experience in BPO, contact centers, or customer operations is preferred; a relevant diploma or degree is beneficial.

📌 Customer Service Representative (Indore)
🏢 QSC Solutions
📍 Indore