Overall purpose of the job:

We are looking for a Customer Support Associate to assist customers with product-related inquiries in a swift, professional, and friendly manner. This role is instrumental in presenting our products to corporate clients, maintaining the brands image, and supporting customer retention by addressing product-related concerns effectively.

To succeed in this role, the candidate should possess strong product and service knowledge, along with excellent communication and interpersonal skills.

Job Descriptions:

- Attend to customer challenges and issues and report them to the concerned team.
- Assist in resolving customer issues and keep customers informed about the progress.
- Handle customer queries effectively and professionally.




- Provide product demonstrations for new prospects.
- Understand customer requirements and communicate them clearly to the relevant team.
- Collect regular feedback from customers.
- Build and maintain robust customer relationships.

Skills/Knowledge/Competencies required:

- Proficient computer skills.
- Good working knowledge of MS Office Suite.
- Excellent phone etiquette.
- Basic accounting knowledge.

Language

- English (Required)
- Kannada (Required)
- Hindi (Preferred)
- Malayalam (Preferred)

📌 Customer Service Representative (Mangalore)
🏢 Qliclabs
📍 Mangalore