Job Title: Dispatcher – US Trucking Operations Location: South Delhi Employment Type: Full-time Shift: Rotational (24×7 Operations, including Night Shifts) About Us We are a leading U.S.-focused trucking dispatch service provider operating 24×7 from India. Our team partners with trucking companies across the United States to ensure seamless transportation operations through efficient dispatching, load planning, real-time tracking, and exceptional customer support. If you are a strong communicator who enjoys working in a rapid-paced environment and wants to build a career in the U.S. logistics industry, we'd love to hear from you.

Key Responsibilities Coordinate with U.S.-based truck drivers, carriers, and brokers to ensure timely pickup and delivery of shipments. Book, negotiate, and manage freight loads using U.S. load boards and broker networks. Monitor driver schedules, routes, and Hours of Service (HOS) while ensuring compliance with FMCSA and DOT regulations.

Handle inbound and outbound calls professionally and resolve operational issues efficiently. Track shipments in real time and provide proactive updates to customers and clients. Maintain accurate records of loads, mileage, payments, and dispatch activities using dispatch software.

Collaborate with internal teams to ensure smooth day-to-day transportation operations.



Deliver exceptional customer service through effective communication and prompt issue resolution.

Requirements Bachelor's degree, diploma, or equivalent qualification. Undergraduate candidates may also apply if they possess excellent English communication skills. Strong verbal and written English communication skills are mandatory.

Willingness to work rotational shifts, including night shifts aligned with U.S. time zones. Prior experience in BPO, customer support, logistics, transportation, or dispatch operations is preferred. Previous experience in U.S. trucking dispatch will be given strong preference.

Basic knowledge of U.S. geography, trucking operations, and load boards is an added advantage. Ability to multitask, work under pressure, and make quick, informed decisions in a dynamic environment. Strong negotiation, problem-solving, and interpersonal skills.

What We Offer Competitive salary package. Attractive performance-based incentives and bonuses. Comprehensive training on U.S. trucking and dispatch operations.

Clear career progression: Dispatcher → Senior Dispatcher → Team Lead → Operations Manager Supportive and collaborative work environment. Regular employee engagement activities and recognition programs. Opportunity to build a long-term career in the growing U.S. logistics industry.

📌 Customer Service Representative (New Delhi)
🏢 Haulmate India Private
📍 New Delhi