- Handle incoming/outgoing calls professionally.
- Understand caller needs and route to the right team member.
- Prepare and maintain daily reports.
- Cross-check inquiries in CRM; ensure all calls connect to clients.
- Follow up on callbacks within specified timelines.
- Uphold decorum and efficiency in the telephone department.
📌 Customer Service Representative (CSR) (Pune)
🏢 Btw Financial Services u0026 Imf
📍 Pune
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