About the Role: We are seeking dedicated and performance-driven Customer Service Executives to support a large U.S. law firm. This role demands professionals who are not only skilled communicators but also demonstrate a strong work ethic, adaptability, and an uncompromising focus on quality. If you thrive in fast-paced, international call center environments and are committed to precision and excellence, we encourage you to apply.

Key Responsibilities

- Respond to client inquiries professionally and empathetically via phone and chat.
- Accurately file and manage legal documents within strict deadlines.
- Maintain detailed and timely case notes based on all client interactions.
- Proactively communicate case progress updates to clients.
- Coordinate with insurance companies and healthcare providers to obtain medical records.
- Input and manage client information in CRM software with high accuracy.
- Initiate claims by contacting insurance companies as required.
- Take on additional responsibilities as business needs evolve (flexibility required).

Required Qualifications &

Skills





- Proven experience in an international call center • Excellent verbal and written English communication skills – neutral accent, qualified tone, and strong grammar.
- Convent school education background is preferred.
- Comfortable and reliable working U.S. night shifts.
- Hardworking – able to manage volume, meet targets, and work with minimal supervision.
- Flexible – open to shifting priorities, tasks, and schedules as business demands.
- Quality-focused – demonstrates high attention to detail, accuracy in documentation, and commitment to first-time resolution.

We Are Looking For Candidates Who:

- Take ownership of their work and deliver consistent, high-quality outcomes.
- Remain adaptable under pressure and in a dynamic 24/7 environment.
- Prioritize accuracy and client satisfaction in every task.

Why Join Allied

Outsourcing / The Medsum?

- Work with a prestigious U.S. law firm.
- Stable night shift with fixed weekly consecutive days off.
- Opportunity to grow in a professional international process environment.

📌 Customer Service Executive (Thane)
🏢 The Allied Outsourcing
📍 Thane