Role & responsibilities

Review & validation of Customer Enrolment in SAP and inducting them about companys policies and process for order placement.

- Managing the entire order cycle for the customers – ReceiptconfirmationInvoicingDelivery
- Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
- Provide inputs to supply chain team for planning inventory in the form of open orders.
- Timely review of open orders and take appropriate action.
- Act as single POC for handling customer complaints /Feedback and ensure redressal.
- Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
- Follow-up with Credit control team for release of orders
- Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
- Raising Credit Limit request in workflow as per customer/sales reques

Preferred candidate profile

📌 Customer Service Executive (Mumbai)
🏢 TotalEnergies
📍 Mumbai