Key Responsibilities Answer inquiries: Respond to customer questions via phone.
Resolve issues: Troubleshoot problems, handle complaints.
Maintain records: Document all customer interactions and account updates in the company database.
Share product knowledge: Give accurate details about company products, services, and policies.
Required Skills and Qualifications Communication: Explicit speaking and writing skills with active listening.
Empathy: Patience and kindness when dealing with frustrated customers. Problem-solving: Ability to think fast and find practical solutions.
Tech literacy: Basic comfort with computers, CRM software, and helpdesk tools.
Education: High school diploma or equivalent. Freshers are welcome to apply Contact-Omar ((phone hidden))
[email protected]
📌 Customer Service Executive (Mumbai)
🏢 Tech Mahindra
📍 Mumbai