Customer Support / Success An Accel-backed consumer brand we're working with, with a name you'd recognise, is hiring across customer support and success. We keep the company confidential until there's a mutual fit.
You'll be the voice customers actually remember: solving problems quick and keeping people happy.
What you'll do
- Help customers over chat, email and calls, and actually fix their problems
- Turn unhappy moments into loyal customers
- Spot the patterns and flag what keeps going wrong
What you'll bring
- Patience, empathy and clear communication (this matters more than any degree)
- A calm head and a bias for solving, not deflecting
- Comfort with a fast pace and a lot of conversations
Open to all experience levels. A note on AI: we may use AI tools to help review applications and resumes and flag inconsistencies. They assist our team, they don't replace it, and final decisions are made by people.
📌 Customer Service Executive (India)
🏢 Nerve
📍 India
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