Job Title: Customer Service Executive Department: Customer Service - Contact Centre Location: Jaipur Experience Level: 6 months to 4 years Skills and Qualifications:
- Good communication and interpersonal skills - Customer-focused attitude - Ability to handle and resolve customer queries efficiently - Understanding of loan servicing processes is a plus - Positive problem-solving skills - Detail-oriented with excellent organizational abilities - Basic Knowledge of MS excel, MS outlook Responsibilities:
- Respond to customer inquiries via phone or email - Provide accurate information regarding loan services - Address and resolve customer concerns or complaints - Collaborate with team members to ensure a seamless customer experience - Maintain thorough knowledge of loan servicing policies and procedures Preferred Skills:
- Previous experience in customer service - Familiarity with loan servicing operations - Ability to handle challenging customer interactions with tact and professionalism