Handling customer inquiries and resolving issues via phone, email, or chat
Handling in different processes such as negative review conversion of e-commerce platform, Review gathering, abandon cart customer, etc. as and when needed
Providing product and service information to customers and assisting them with their needs
Responding promptly to customer complaints with end-to-end resolution & eescalating issues handling
Maintaining accurate and up-to-date customer records and documentation
Processing replacement, refunds, and exchanges as required
- Collaborating with other departments, such as operations and marketing, to ensure the timely and accurate delivery of products and services to customers