Job DescriptionOverview

NWe are looking for Customer Service Associates to serve as the first point of contact for our customers. The role involves handling inbound customer inquiries, troubleshooting product-related issues, and delivering an exceptional customer experience. You will work closely with Product, Program, and Engineering teams to resolve issues and drive continuous improvements.

NKey Responsibilities

nCustomer Support

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- Respond to customer inquiries through email, chat, and ticketing systems.
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- Triage, troubleshoot, and resolve product-related issues.
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- Escalate complex technical issues to the Engineering team with transparent documentation.
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- Follow up with customers to ensure complete issue resolution.
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nCustomer Experience

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- Deliver a high level of empathy and professionalism in every customer interaction.
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- Identify recurring issues and recommend improvements to reduce support volume.
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- Create and maintain help center articles, FAQs, and support documentation.
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nOperations & Process

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- Track support metrics such as response time, resolution time, and CSAT.
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- Contribute to improvingsupport workflows and operational playbooks.
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- Collaborate with Product and Engineering teams to share customer feedback and insights.
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nRequired Skills & Qualifications

NMust Have

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- 1–3 years of customer support or customer-facing experience.
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- Excellent written and verbal communication skills.
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- Strong problem-solving and troubleshooting abilities.
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- Highly organized with strong attention to detail.
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- Ability to thrive in a fast-paced and ambiguous environment.
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nPreferred

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- Experience with ticketing/support tools.
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- Experience supporting customers in the construction or finance domains.
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- Basic technical knowledge (SQL, APIs, or debugging workflows).
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- Experience creating help center or knowledge base content.
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📌 Customer Service Associate (Bengaluru)
🏢 SID Global Solutions
📍 Bengaluru