Company Description:

MSME Filings is committed to simplifying business compliance for entrepreneurs, startups, and small & medium enterprises (SMEs) across India. We provide end-to-end qualified services including trademark, patent, copyright, industrial design, GST, company registrations, legal compliance, and a wide range of regulatory filings, helping businesses navigate compliance with confidence.

Our team of experienced professionals is dedicated to delivering accurate, efficient, and transparent solutions tailored to each client's unique requirements. By taking care of complex compliance processes, we enable businesses to focus on innovation, growth, and operational excellence.

Driven by professionalism, integrity, and a client-first approach, MSME Filings is on a mission to make business formalization simple, scalable, and affordable for every entrepreneur.

Work Location: This is a Work From Office (WFO) role based at our Kochi Office .

Role Description:

- Contact prospective and existing customers through phone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and recommend suitable business compliance services.
- Convert qualified leads into customers by providing accurate information and professional guidance.
- Follow up with leads regularly to maximize conversions and ensure a seamless customer experience.
- Build and maintain strong,



long-term relationships with clients through exceptional service.
- Collect and verify customer documents required for service processing.
- Update and maintain customer records, interactions, and sales activities in the CRM system.
- Coordinate with internal teams to ensure timely service delivery and issue resolution.
- Handle customer queries and provide prompt after-sales support.
- Achieve assigned sales and conversion targets while maintaining high customer satisfaction.
- Identify opportunities for cross-selling and upselling relevant services.
- Ensure compliance with company processes and maintain accurate sales reports.

Qualifications

- Bachelor's degree in any discipline.
- 1–2 years of experience in Telesales, Inside Sales, Customer Relationship Management (CRM), Customer Support, or Client Servicing.
- Strong sales, negotiation, and customer relationship-building skills.
- Ability to convert leads into customers and achieve sales targets.
- Customer-focused approach with strong problem-solving and follow-up skills.
- Ability to multitask, prioritize work, and perform effectively in a fast-paced environment.
- Experience in GST, company registration, trademark, legal compliance, or other business services is preferred but not mandatory.
- Immediate joiners will be given preference.
- Must be willing to work from the Kochi office (Work from Office).

📌 Customer Relationship Management Manager (Kochi)
🏢 MSME FILINGS
📍 Kochi