- Manage post-onboarding client relationships across HR, AI Marketing, Studio, and other active verticals.
- Respond to and resolve client queries/escalations within agreed timelines, routing technical issues appropriately.
- Conduct periodic client check-ins to track satisfaction and identify renewal/upsell opportunities.
- Maintain accurate client interaction logs in CRM.
- Coordinate with Managers/Domain Experts on unresolved or sensitive client issues.
- Support onboarding handoff from Telecaller/Executives to ensure smooth client transition.
- Gather client feedback systematically to feed into service improvement.

Technical Skills

- Customer relationship management
- Conflict resolution
- Cross-vertical service awareness (HR, Marketing, Studio basics)

Languages Required

Good spoken and written English, plus at least one regional language (Marathi, Hindi, Tamil, Telugu, Bengali, Malayalam, Kannada, Odia, or Punjabi).

Qualification

Graduate in any discipline. Prior customer service or client relations experience preferred.

Experience

1+ years in customer service, client relations, or account management preferred. Fresh graduates with strong communication skills may be considered.

Technical Qualification





Not mandatory — training provided on FlowMint's service verticals and CRM system.

Preferred Industry Experience

India, GCC, Africa (added advantage) — Customer service in B2B/services or MSME-facing businesses is directly relevant.

Regional Coverage

Remote across India. Priority states: Maharashtra, Gujarat, Punjab, Delhi NCR, Uttar Pradesh, Rajasthan, Madhya Pradesh, Chhattisgarh, Odisha, West Bengal, Karnataka, Tamil Nadu, Telangana, Andhra Pradesh, Kerala.

Equipment Required

Laptop or Desktop, Smartphone, Reliable Internet Connection, Headset (preferred for customer-facing roles).

Age Criteria

No age limit.

Personal Competencies

- Excellent listening and communication skills
- Patience and empathy under pressure
- Organized and detail-oriented follow-up
- Calm, solution-focused approach to complaints

Eligible Candidate Categories

Fresh Graduates, Experienced Professionals, Housewives returning to work, Technical Professionals, Software Professionals, HR Professionals, Retired Professionals, Consultants, Engineering Graduates, Researchers, Subject Matter Experts.

Pay: ₹10,000.00 - ₹85,000.00 per month

Perks

- Cell phone reimbursement
- Flexible schedule
- Paid time off

Work Location: Remote

📌 Customer Experience Executive (India)
🏢 FlowMint AI
📍 India