: Process Name – NYKAA Fashion Skill Set – Versant 6 (Excellent Communication) Job role – Customer Service Associate Shift timing – Day rotational window from 08 AM to 10 PM – (any 09 hours shift) Week off – 1 rotational off Location – Airoli Qualification – HSC and Graduates Salary for Fresher – 24K In-hand (Naps) Venue – 1st floor, C Wing, Reliable Tech Park, Airoli, Navi Mumbai – 400708 Key Responsibilities • Handle inbound/outbound voice calls or email for resolving customer queries • Listen to and understand customer requirements • Provide product/service details and benefits to customers • Provide end-to-end solutions to the customer • Ask the correct questions – probing and prompting the customer wherever required • Timely and accurate capturing of all information given by the customer • Timely follow-up with brands as per escalation matrix till closure • Stay current with knowledge of products, processes, and services offered by the client • Ensure full adherence to all quality parameters and SOP • Cooperate with other team members, SMEs, and Team Leaders • Ensure 100% adherence to schedule • Escalate the call to the Team Leader/Manager wherever desirable • Handle irate/demanding customers in a tactical manner Skills &
Competencies • Valuable typing skills – Minimum 15 WPM / 75% accuracy • Adept at operating computers; familiarity with the internet is desired • Process orientation and systems thinking • Average to good communication skills in English and Hindi • Pleasing telephone etiquette and customer focus • Willingness to learn