A Customer Service Executive acts as the primary link between a company and its clients, handling inquiries, resolving complaints, and ensuring high satisfaction levels across phone, email, and chat channels. They maintain brand trust, log interaction data, and meet performance goals like quick response times.

- Deliver consistent and helpful support to maximize customer retention.

- Bridge communication gaps between clients and internal departments.

Key Responsibilities

- Answer incoming customer questions via phone, email, social media, or live chat.

- Troubleshoot and resolve product or service complaints efficiently.

- Update and maintain accurate customer records inside CRM software.

- Escalate complex or unresolved technical issues to senior or specialized teams.

- Conduct follow-up communications to confirm total issue resolution.

- Track daily performance metrics like First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores.

Requirements & Qualifications





- High school diploma or a bachelor’s degree in business or a related field.

- Proven work experience as a customer support specialist or similar role.

- Strong verbal and written communication skills.

- Active listening and high emotional patience during stressful calls.

- Familiarity with CRM systems and general computer literacy.

- Ability to multitask and adapt to shifting daily schedules or shifts.

- Read a complete operational framework on the Customer Support Executive Guide.

- Review standard duties outlined by the Indeed Career Advice.

- Explore a structured layout from the Vintti Template

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks

- Cell phone reimbursement

- Commuter assistance

- Health insurance

- Internet reimbursement

- Paid sick time

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Lucknow)
🏢 Livmaxx Power Technologies
📍 Lucknow