We are looking for enthusiastic and articulate Customer Support Associates to join our Domestic Voice team. In this role, you will handle incoming customer queries, resolve issues effectively, and deliver a high-quality customer service experience.
Key Responsibilities
- Handle inbound customer calls regarding product queries, complaints, and service requests.
- Provide accurate and timely resolution to customer concerns while maintaining process guidelines.
- Maintain professional and transparent communication with callers at all times.
- Log all call details, customer feedback, and ticket updates accurately in the CRM database.
- Meet key performance metrics (KPIs) such as Average Handling Time (AHT), Quality Scores, and Customer Satisfaction (CSAT).
- Language Skills: Good English verbal communication along with fluency in [Insert Local/Regional Language, e.g., Hindi/Tamil/Marathi].
- Shift Requirement: Must be comfortable working in 24/7 Rotational Shifts (including night shifts).
- Weekly Off: Rotational Offs (1 or 2 days per week depending on process schedule).
- Skills: Strong active listening, problem-solving mindset, basic computer literacy, and ability to handle customer queries calmly under pressure.