Company: Ravan.ai

Location: New Delhi (In-office, Day Shift)

Experience: 1–2 years max only

About Ravan.ai

Ravan.ai builds real-time multilingual AI voice agents and complete sales automation systems that help businesses convert website traffic into qualified appointments 24/7. We work with advanced CRM platforms, automation tools, and AI-driven customer engagement systems used by thousands of companies.

Job Overview

We are looking for a Support & CRM-focused Associate who can handle client support, CRM operations, basic technical testing, and team coordination.

This is primarily a support and operations role. The priority is excellent client handling, strong CRM expertise (especially GoHighLevel and Salesforce), testing of workflows, and smooth internal coordination.

Candidates with more than 2 years of experience need not apply.

Significant: Hands-on experience with GoHighLevel (GHL) and/or Salesforce is mandatory. If you do not have practical experience with these tools, please do not apply.

Key Responsibilities (in order of priority)

1.

Client

Support & Retention

Handle client queries, onboarding, and day-to-day support

Build and maintain strong client relationships

Focus on client retention and satisfaction

Track issues and ensure timely resolution by coordinating with internal teams

Guide clients on platform usage and best practices

- CRM Expertise & Operations

Work extensively with GoHighLevel (GHL) and Salesforce

Create and manage workflows, pipelines, automations, forms, and client journeys

Maintain clean and accurate client data across systems

Support CRM integrations and configurations

- Testing & Technical Support

Perform basic testing of features, workflows, and integrations

Troubleshoot common issues related to CRM setups and automations

Support basic technical tasks as needed





- Team Coordination & Internal Support

Manage daily tasks, project updates, and cross-team communication

Maintain documentation and reports

Collaborate with engineering, product, and sales teams for smooth delivery

5.

Sales

Support (Secondary)

Assist the sales team with lead follow-ups and CRM updates

Support basic pipeline management when required

Requirements

Strictly 1–2 years of experience in client support, CRM operations, customer success, or related roles

Mandatory hands-on experience with GoHighLevel (GHL) and/or Salesforce

Strong client-handling and communication skills

Ability to perform basic testing and troubleshoot CRM workflows

Good coordination and documentation skills

Ability to manage multiple tasks in a fast-paced environment

Must be comfortable working full-time from the Recent Delhi office

Preferred Qualifications

Experience in client retention or customer success roles

Background in testing automations or workflows

Exposure to additional CRM or automation tools

Bachelor’s degree in any stream

Engagement Details

Employment Type: Full-time

Work Mode: On-site only (New Delhi office – Day Shift)

Candidates from anywhere in India are welcome to apply and must be willing to relocate to New Delhi

Start: Immediate

Why Join Ravan.ai

Work directly with cutting-edge AI voice and sales automation products

Gain deep hands-on experience with GHL, Salesforce, and modern CRM stacks

Build strong expertise in client support, CRM operations, and process coordination

Clear growth path in a high-growth AI company

If you have 1–2 years of experience and practical knowledge of GHL or Salesforce, and enjoy client support + CRM work, we would love to hear from you.

Apply by sharing your LinkedIn profile, resume, and a short note highlighting your GHL/Salesforce experience and support work.

📌 CRM & Client Support Associate – Ravan.ai (New Delhi)
🏢 Ravan.AI
📍 New Delhi