Aarohana Projects is a premium real estate developer based in Bengaluru, committed to delivering high-quality residential developments with a solid focus on customer experience, transparency, and timely execution.

We are looking for a proactive and customer-focused CRM Executive to manage post-sales customer relationships for our residential projects.

The selected candidate will serve as the primary point of contact for customers after booking, ensuring smooth coordination of payments, documentation, construction updates, registrations, and possession activities.

The initial responsibility will be to manage our Devanahalli residential project (140 flats), while also helping establish CRM processes for our upcoming project.

Key Responsibilities

- Manage post-booking customer relationships from booking until possession.
- Track customer payment schedules and coordinate timely collections.
- Generate and send demand letters, payment reminders, receipts, and customer communications.
- Coordinate with the Accounts team regarding payment updates and outstanding collections.
- Maintain accurate customer records and update the CRM system regularly.
- Coordinate documentation including KYC, agreements, registration, loan processing, and customer files.
- Liaise with banks for home loan documentation and disbursements.
- Handle customer queries, complaints, and service requests professionally.
- Coordinate with Sales, Accounts, Legal, Engineering, and Site teams to ensure timely resolution of customer issues.




- Share construction progress updates and important project communications with customers.
- Coordinate possession schedules and handover documentation.
- Prepare weekly and monthly MIS reports on collections, customer queries, pending documentation, registrations, and CRM activities.
- Ensure high standards of customer satisfaction throughout the customer lifecycle.

Candidate Profile

- 2-5 years of experience in CRM/Post Sales with a residential real estate developer.
- Experience handling customer collections, payment follow-ups, registrations, and customer documentation.
- Strong communication and interpersonal skills.
- Good knowledge of Microsoft Excel and CRM software (Zoho CRM, LeadSquared, Sell.Do, or similar).
- Ability to coordinate effectively with multiple internal departments.
- Well-organized, detail-oriented, and capable of managing multiple customers simultaneously.

Preferred Skills

- Customer Relationship Management
- Post Sales
- Collections
- Payment Follow-up
- Demand Letters
- Registration Coordination
- Possession Coordination
- Customer Documentation
- Home Loan Coordination
- MIS Reporting
- CRM Software
- Excel
- Communication Skills

Why Join Aarohana Projects?

- Opportunity to build and shape the CRM function from an early stage.
- Be part of a growing residential developer with multiple upcoming projects.
- Work closely with senior management and contribute to creating an exceptional customer experience.
- Strong long-term career growth as the company expands.

📌 CRM Executive For Real Estate Developer (Bengaluru)
🏢 Aarohana Projects
📍 Bengaluru