The fundamental duties & tasks the define the job are:
- Responsible for inbound & outbound calls with end customers to resolve customer queries.
- Responsible for reverting customer queries via email.
- Gather appropriate data from the internal tools to substantiate transaction validity, evaluate information gathered & determine the appropriate course of action.
- Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.
Essential duties and responsibilities:
- Comply with data integrity and security policies
- Follow required procedure & guidelines
The ideal candidate for this role would have:
- Solid verbal & written communication skills along with active listening • Good Analytical skills • Quick Learning Ability
- Ability to multi-task, set priorities & manage time effectively
- Attention to detail
📌 Contact Center Executive (Chennai)
🏢 Aithent
📍 Chennai
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