Data Protection Engineer The Opportunity

We have an outstanding opportunity for a Data Protection Engineer in our Commvault Managed

Services team. This team will interact directly with customers and customer environments to provide day-to-day operational management of our customers Commvault solution. The ideal candidate will have experience within the areas of incident management, ticket handling, release/changes,

performance monitoring, basic trouble shooting, run book management, infrastructure management and technical process consistency.

What you’ll do

- Successfully interact with customers through phone and email as you solve their problems
- Troubleshoot and resolve complex customer issues
- Maintain case ownership and keep customers advised of progress on their issues by

contacting them periodically with updates.
- Consistently meet/exceed customer account needs; find opportunities to enhance delivery

of company service and support goals.
- Dedication to the success and satisfaction of our customers
- Work independently and as a team to come up with the best solutions to a customer

problem.
- Work remotely on enterprise level customers and dark sites
- Develop domain expertise of assigned Customers
- Exercise good judgment when working outside defined practices and procedures; accurately

close incidents for known errors without the need for functional customer concern; Increase potential areas for improvement to standard operating procedures (SOPs) to team leadership.
- Keep current on recent releases, updates and changes to Customer Run Book content.
- Continually pursue ongoing training and development opportunities to advance skills and, in

turn, ability to effectively deliver to Customers.
- Maintain accuracy of all reports/audits and client documentation.
- Ensure journal entries to the CRM Database are accurate, concise and timely.
- Maintain an ongoing awareness of the Customer base and ensure delivery against

contractual obligations.




- Architect Commvault software solutions to address customer needs. Suggest these solutions

to the customer proactively in order to continuously expand and improve customer deployment of Commvault.
- Develop requirements and design for Commvault software modifications and enhancements.

Actively work with developers to implement and test these enhancements.
- Contribute to the development of Commvault software standard methodologies, reporting,

and monitoring tools.
- Develop domain expertise of assigned client/partners product lines, equipment APRs, SOPs,

Bugs and applicable fixes.
- Work independently with a focused direction while making valuable contributions and giving

to overall team performance.

Who you are

- BS Computer Science, Electrical Engineering or other technical degree or equivalent

experience.
- 5+ years of experience in Technical Support or System administration/operations, with

preference for experience in Storage, Backup, or Infrastructure
- Excellent diagnostic and troubleshooting skills.
- Experience with modern Operating Systems, Networking Concepts, and Computer Security

concepts
- Solid understanding of Commvault solutions required.
- Understanding backup theory and design. Backup and data management fundamentals
- Demonstrable ability to apply ticket data, product documentation and other resources to

research and resolve client technical issues.
- Strong customer services/satisfaction ethic.
- Excellent telephone etiquette, including strong verbal communication and listening skills.
- Solid written communication skills.
- Solid attention to detail.
- Technical skill; ability to learn new technologies quickly and then leverage gained knowledge.
- Must be able to work productively and autonomously without significant assistance; must be

able to multi-task and effectively prioritize within a high volume/time sensitive environment.
- Enjoy working in a highly technical team environment
- Customer focused approach with strong customer service skills
- Very well organized and able to effectively prioritize work

📌 Commvault Backup Administrator (Bengaluru)
🏢 Quess
📍 Bengaluru