Make outbound calls to customers regarding overdue EMIs and pending payments. Follow up with customers for timely repayment and PTP (Promise to Pay) commitments. Handle customer objections and negotiate suitable repayment solutions.
Explain outstanding dues, payment schedules, and available repayment options. Follow up on broken PTPs and bounced EMI cases . Maintain accurate customer interaction and payment records in the CRM/dialer .
Achieve assigned daily, weekly, and monthly collection targets . Coordinate with field collection and backend teams wherever required. Handle customer queries and payment-related concerns professionally.
Escalate critical or high-risk accounts to the concerned senior/team leader. Ensure all collection activities are conducted professionally and in accordance with company policies and applicable regulatory guidelines .