The Business Systems Analyst (BSA) – Labs Technology supports the configuration, administration, integration and ongoing operations of the Labs technology stack within GWS. Working as part of a broader technology team, this person assists in bridging laboratory operations, client IT teams and CBRE's internal technology stakeholders. A working understanding of IFM technology platforms is essential to this role: the Labs and IFM stacks are related, and this analyst must be able to understand both environments, identify where they intersect and help ensure data and process continuity across the full technology landscape.

They support accurate system setups, stable integrations and effective end-user enablement.

Key Responsibilities System Configuration and Administration ‒ Support end-to-end setup, configuration and launch of Labs technology platforms across new and existing client accounts, especially the tool eMaint.

‒ Assist in managing system hierarchies, asset structures, workflows and scheduling configurations to reflect the operational requirements of laboratory environments.

‒ Support data integrity across Labs platforms, assisting in regular audits and corrective action as needed.

‒ Document system configurations, change logs and administration procedures to support continuity and audit readiness in regulated environments.

‒ Apply working knowledge of IFM technology platforms to understand how Labs systems relate to the broader GWS technology landscape and identify dependencies.

Integration and Technical Solutioning ‒ Facilitate quality integrations between CBRE Labs technology tools and client enterprise systems to ensure consistent, reliable data flow.

‒ Identify and manage integration points between the Labs technology stack and IFM platforms, ensuring both environments remain aligned and data flows accurately across them.





‒ Assess integration and feature requirements in partnership with business teams, providing clear technical guidance on configurations at both ends.

‒ Troubleshoot integration failures, data mapping issues and API connectivity problems, escalating appropriately when needed.

‒ Develop and maintain integration documentation, including data dictionaries, flow diagrams and configuration specifications.

‒ Evaluate technology requests from on-account teams and clients, articulate downstream impacts across both Labs and IFM systems, and propose solutions aligned to platform capabilities.

Project Support and Transition Delivery ‒ Support Labs technology implementation projects from initiation through hypercare, assisting with planning, execution, testing, training and sign-off activities.

‒ Maintain and update transition documents including implementation timelines, risk logs, action trackers and project closure records.

‒ Identify, track and escalate risks and issues in a timely manner, providing mitigation options to transition leadership.

‒ Contribute to project status reporting, providing input on timeline adherence, open issues and escalations for senior leadership review.

‒ Support hypercare sessions with end users post-go-live, documenting action items and following through to closure.

‒ Participate in shift rotation requirements as the account and project schedule demands.

Training and End-User Enablement ‒ Assist in documenting system training programs for end users and administrators, both before and after go-live.





‒ Support the development of training materials including user guides, quick-reference cards and recorded walkthroughs.

‒ Respond to post-go-live support requests, diagnosing issues and providing clear resolution guidance.

Stakeholder Management and Communication ‒ Translate complex technical requirements into explicit, actionable guidance for system configuration

‒ Contribute to regular status updates for transition leadership, including progress, risks and decisions needed.

‒ Build effective working relationships across CBRE and client teams to support collaborative problem-solving and timely delivery.

Reporting and Analytics ‒ Support the development of standard reporting templates that account teams can use independently.

‒ Analyze system data to identify trends, anomalies and opportunities for platform or process improvement.

Qualifications To succeed in this role, the individual must demonstrate the following knowledge and skills:

‒ Proven experience administering or implementing enterprise technology platforms preferably in a laboratory, life sciences or scientific operations environment.

‒ Familiarity with IFM technology platforms (such as CMMS, IBM Maximo, Archibus, Planon or similar) and an ability to work across both Labs and IFM technology stacks.

‒ Working knowledge of system integrations, APIs, SSO and data exchange protocols.

‒ Strong analytical and problem-solving skills, with the ability to diagnose technical issues and recommend solutions.

‒ Ability to support project delivery activities, including planning assistance, risk tracking and stakeholder communication.

‒ Ability to read and produce architecture and process flow diagrams.

‒ Application support and infrastructure fundamentals.

‒ Comfortable working across time zones and in shift-rotation environments.

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